India Job Openings
Software Solutions Integrated, LLC
Energy Customer Support Advisor
Avon
FULL TIME
September 18, 2024
- Full Time, salaried position
- Hybrid work schedule
- Use problem solving skills to research and assist customers and SSI staff
- Learn the integral operations of the Agvance Energy suite of products
- Train customers – a key element in providing a superior customer experience
- Analyze business processes, reports and information
- Participate in a variety of tasks including program testing and project assignments
- New Customer Support Advisors participate in several months of training before taking customer inquiries on their own
- After initial training, stay informed of changes by reviewing documentation
- Investigate unfamiliar features of Agvance Energy
- Respond to customer inquiries related to various areas of Agvance Energy
- Log the resolution in customer tracking software with enough detail to be meaningful to others.
- Log time associated with the inquiry in a timely manner
- Customer inquiries can vary in difficulty and sometimes require research and testing of the functionality of Agvance Energy
- Review of regulations regarding governing activities in the customer’s region of the county is sometimes necessary
- User training is a key element in providing a superior customer experience. Training may occur in our SSI training facility, at the customer site or remotely via the Internet.
- Escalate calls to appropriate resources as needed
- Senior members of this staff serve as mentors and high-level resource to less experienced team members.
- Learn the integral operation of the Agvance Energy modules/features
- Committed to providing an excellent customer experience
- Strong organizational and time management skills
- Ability to multitask and prioritize work
- Excellent communication skills (written, verbal and listening)
- Gather and analyze information skillfully
- Demonstrate accuracy and thoroughness
- Works well in a team environment
- Self-motivated
- General business acumen
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