India Job Openings
Thermo Fisher Scientific
Lead customer care Engineer
Calcutta
FULL TIME
September 3, 2024
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Job Description
Summary
- Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on AAS/ICP/ICPMS instruments in Eastern part of India.
- Support the AAS/ICP/ICPMS new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
- Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
- Provide complete detailed service reports on a regular basis as soon as service visits are completed.
- Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
- Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
- Actively support to achieving the CAS and business goals.
- Take ownership for customer satisfaction for services performed.
- Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
- Travel as per advise by the reporting manager to provide customer service.
- Bachelor’s degree/diploma in Instrumentation/ Electronics field.
- More than 5-7 years working experience handling the same field equipment’s services.
- Atomic Absorption spectrometer and ICP/ICPMS hands on experience in relevant Industries & Processes.
- To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
- Exceeding customer service level expectations (external & internal)
- Working to agreed target days, A focus to finding solutions.
- Working within quality and company policy guidelines, Maintaining a professional appearance at all times
- Effective interpersonal, communication and listening skills., problem solving, customer centric approach
- Handling the complicated situations
- Experienced in Microsoft applications including Microsoft office.
- Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.
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