Business/ Financials

• Achieve the set targets on HL-Secured Loans in terms of open market acquisition and existing customer conversion

• Maintain database of prospects, meet select prospects and manage the relationship thereafter

• Follow up on leads provided by call centre/ liabilities team within defined TAT

• Cross sell other products of Ujjivan and pass quality leads to respective officers/staff

• Share customer insights/product related feedback with the Cluster Manager – HL

• Coordinate with Products & Marketing department to carry out marketing drives that are assigned and catchment areas for HL secured loans

Customer

• Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long term perspective

• Conduct the appraisal process of potential customers in a courteous manner without compromising quality

• Guarantee confidential treatment of all the information gathered from customers

Internal Process

• Carry out the pre and post-loan activities related to Unsecured loans, perform simple financial analysis, present the loan applications to the sanctioning committee by adhering to the set TAT & prioritize the repayment of loans to preserve the portfolio quality

• Visit the customer’s business and home to do the assessment/evaluation, following the “Operations Manual” procedures. Analyze and evaluate the loan applications, to determine the situation of the business, establish the risks, determine the capacity of repayment and the adequate loan amount for the customer’s needs, and also evaluate the family situation and stability

• Visit the guarantor/collateral contact, explain about his/her role during the loan term

• Cooperate with the credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. through CRM – Microfinance.

• Inform the customer about the Credit Committee decision

• Coordinate with Liabilities team if applicable, to ensure bank accounts are opened/activated to disburse the loan amount and necessary standing instructions to repay monthly disbursements

• Perform loan utilization check and follow up on the disbursed loans, especially of the ones not paying on time

• In case of arrears, visits customers and guarantors for the loan recovery and coordinate with collections officer to update the status periodically

Learning & Innovation

• Maintain up to date knowledge of Unsecured loans as well as a working knowledge of other products offered in the branch

• Inform Branch Head about the demand in his/her assigned area as well as on the competition on a regular basis in consultation with CRM – Microfinance.

• Ensure adherence to training man-days/ mandatory training programs for self

Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines