India Job Openings
Vodafone Idea
Manager - Regional Account Service
Calcutta
September 2, 2024
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
the customer life cycle for an identified set of strategic accounts across all segments, to deliver the best in
class customer experience, to drive net promoter score and CSAT index across segments,, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to drive
customer engagement programs, lead service improvement / development plans, to enhance revenue by
creating stickiness through various CVM campaigns, to drive collections (receivables) through focused
proactive & reactive measures, to adopt a consultative approach & use analytics as a means to improve
customer experience that can support the organisation’s vision & objectives.
v Implement the service & collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance
competitive position in the region v Implement a plan to improve customer experience based on feedback based on
customer VOC, RNPS, C-SAT scores etc.
v Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.
Operational
v Customer engagement via digital medium, field interactions, formal service reviews, other
engagement programs that cater to the customer’s evolving service needs. v
Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met.
v ITIL Certification on Foundation, Service Operations
Ability to manage “C” level engagement.
v Prior experience in B2B or Telecom B2B
Powerful influencing & negotiation skills.
v Effective communication & relationship management skills
v Proven ability to function within a matrix organization
An Aditya Birla Group & Vodafone partnership
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