• Design, implement, and refine testing processes and procedures to identify potential issues effectively.
• Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements.
• Ensure products and services meet customer expectations and regulatory compliance standards.
• Collaborate with product development teams to recommend improvements and solutions for identified quality issues.
• Analyze test results and produce comprehensive reports that detail findings and recommendations for quality enhancement.
• Create and maintain detailed documentation for quality testing and assurance activities.

• 2 - 3 years in QA testing
• Bachelor’s degree required - Computer Science, MIS or equivalent

• Proven experience as a Quality Analyst or similar role testing Business Systems (Salesforce, Net Suite, etc).
• Ability to document test scripts, execute test scripts, and triage issues.
• Strong analytical skills and excellent attention to detail, and the ability to identify issues that could lead to significant problems.
• Ability to work until 1pm CT (Mon – Fri)

• Demonstrated ability to learn and adapt to new technologies and processes.
• Goal-oriented, with a strong focus on achieving quality benchmarks and organizational objectives.

• Thrives collaborating in a team environment with a diverse range of people
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Excellent Communication skills
• Capable of working without a company office, with a fully remote team
• Excellent organizational and time management skills.

• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done

Qualification

About Business Systems

The Business Systems Team implements and supports specialized applications that support our business processes within Upland Software.
We are directly responsible for all of Upland’s sales, customer success, accounting, and finance systems and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.
These internal-facing applications include a multitude of different applications and environments, including Salesforce, Adaptive Planning, Net Suite, Boomi, Catalyst, Xactly, UKG, etc.
Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.

About Upland