• Meet with internal clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com platform.
• Participate in efforts to develop and execute testing, training and documentation
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

• 3 years in Salesforce development
• Bachelor’s degree required - Computer Science, MIS or equivalent

• Software engineering skills with Force.com Platform (Apex, Visual Force, SOQL, Unit Testing, Flows, Lightning Component Framework, Approval Processes)
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge of the lead to contract process in Salesforce, and the objects that are leveraged.
• Experienced in developing solutions using Object Oriented design principles
• Knowledge of Salesforce best practices using Salesforce CLI
• Must be available online until 1pm CT Mon-Fri.

• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Integration with other business systems: Marketo, Net Suite, etc
• Prior experience with data migration and ETL/integration tools a plus
• Salesforce CPQ
• Salesforce B2B Commerce

• Thrives collaborating in a team environment with a diverse range of people
• Strong attention to detail and root cause analytical skills
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Excellent Communication skills
• Capable of working without a company office, with a fully remote team
• Excellent organizational and time management skills.
• Strives to meet project timelines and deadlines

• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done

Qualification
This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.
The Business Systems Team implements and supports specialized applications that support our business processes within Upland Software.
We are directly responsible for all of Upland’s sales, customer success, accounting, and finance systems and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.
These internal-facing applications include a multitude of different applications and environments, including Salesforce, Adaptive Planning, Net Suite, Boomi, Catalyst, Xactly, UKG, etc.
Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.
About Upland