Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*
This position is part of Core Technology Infrastructure -CTI organization and falls under Automation Services team.
Core Technology Infrastructure (CTI), part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, CTI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

Job Description*
We are looking for a passionate Scrum Master with expertise on ITSM (IT Service Management) principles leveraging JIRA and Remedy as a Project and Change management tools. Typically, responsible for coordinating and overseeing the delivery of software or systems within the organization. The role involves managing the end-to-end agile delivery lifecycle, ensuring that changes and updates are implemented smoothly and efficiently while minimizing disruption to services.
Scrum Master II / Technical Release Manager is responsible for defining the technical release, planning, coordinating, managing, communicating and delivery of application releases along with aligning Business requests, Enterprise technical direction, and priorities to define application releases that meet organizational goals.
The Release Manager is the owner of all end-to-end activities and artifacts in the SDLC and the key communicator between all members of the team (Business Process Owners, Business Annalists, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, Production Support teams, and others).
This person will lead the successful delivery of releases from the planning phase all the way to Production implementation and monitoring. In addition, this individual will apply proven communication and problem-solving skills to monitor release status, identify and remediate issues, validate completion of all release activity, and escalate risks and issues as required.
Responsibilities :

• Defining the technical release, planning, coordinating, managing, communicating and delivery of application releases along with aligning Business requests, Enterprise technical direction, and priorities to define application releases that meet organizational goals
• Managing and owning all end-to-end activities and artifacts in the SDLC and the key communicator between all members of the team (Business Process Owners, Business Annalists, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, Production Support teams, and others)
• Leading the successful delivery of releases from the planning phase all the way to Production implementation and monitoring
• Monitoring release status, identifying and remediating issues, validating completion of all release activity, and escalating risks and issues

Experience as an Agile Scrum Master

• 10+ years of experience around release management, technical delivery, program management, Portfolio management, software releases
• 5+ years in a similar role such as Scrum Master, Release Manager, Program Manager, Portfolio Manager
• Excellent verbal and written communication skills
• Experience in Application Risk Management, ERP Process
• Proven success and accountability in leading and managing large scale application delivery
• Extremely detail-oriented with respect to documentation and communication
• Ability to interact professionally with a diverse group of users and subject matter experts within all levels of the company
• Bachelor's degree in Business Management, Information Systems
• Scrum Master Certification
• Experience with ITSM Remedy
• ITIL Certification
• Strong analytical skills and experience with implementation and management of metrics to measure and improve the quality of the releases
• Strong Leadership Skills to drive teams towards successful delivery of release plans and that motivates team to achieve and maintain quality in a creative and effective manner
• Experience with RISE System to manage Application Risks and Tasks

JIRA Administration:

• Proficient in JIRA as a project management and issue tracking tool.
• Serve as the primary administrator for JIRA, our project management and issue tracking tool.
• Configure workflows, customize fields and screens, and create dashboards and reports to support release management activities.
• Provide guidance and support to teams using JIRA, ensuring its effective utilization throughout the release process.
• Should have good hands-on experience in JQL queries

Requirements:

Education*
B.E. / B.Tech / M.E. / M.Tech / MCA
Experience Range*
6+ years
Foundational Skills*
Remedy, JIRA Administration, ITIL
Desired Skills*
Agile, CI/CD tools, JQL
Work Timings*
10.30 AM to 7.30 PM
Job Location*
Hyderabad, Chennai, GIFT, Mumbai