What's your new role about?

As our new Platform Support Specialist, you’ll have the opportunity to:

• Provide platform support and act as 2nd line responder in carrying out technical triage to customer impacting incidents.
• Analyse detailed technical logs, that help triage and resolve issues in a quick and timely manner
• Troubleshoot 2nd line issues and really dig into the data to see the impact of issues and advise fixes
• 1st response to all platform related alerts including AWS services
• Proactively monitor the platform’s performance and KPIs in line with our service level agreements, using our state-of-the-art tools
• Expand your skills and knowledge on OTT and linear delivery and other areas of the business
• Serve the live operations team in creation of monitoring dashboards & alerting
• Be the main point of triage in live incidents providing advice, data and impact analysis.

You’ll be set up for success if you have:

• Experience with dealing with incidents from a technical aspect.
• Knowledge of KPIs that indicate performance and customer experience.
• Experience working with APM tooling such as New Relic, Coralogix, Logz.io
• Experience working with live incidents in a fast environment under pressure situations.
• AWS Microservice knowledge such as ECS, Lambda, SQS, Cloud Watch
• Experience working with a streaming analysis product (Conviva)
• Experience acting as a technical point for 1st/2nd line triaging and escalation.

Even better if you have:

• Demonstrable Incident Management experience
• A healthy passion for getting to the important detail of incidents.

Here's a little more about us…