India Job Openings
DAZN
Customer Service Agent
Hyderābād
FULL TIME
September 6, 2024
Job Description
What's your new role about?
As a Customer Service Agent, you’ll have the opportunity to:
- Build your customer service skills by being a first point of contact for DAZN customers
- Complete our customer service training programme
- Gain broader business experience by working with multiple global teams
- Work on DAZN’s customer retention strategy
- Provide valuable feedback to improve the customer experience
- Build data and performance skills by ensuring KPI and SLA adherence
- Be part of an inclusive and dynamic customer service team
- Own customer issues
You will be successful in this role, if you have:
- Atleast 1+ years of experience in a Customer Support via chat & mail
- Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
- Previous experience using Zendesk
- An interest in global sports
Here's a little more about us…
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and Parent Zone.
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