India Job Openings
Swiss Group India Pvt Ltd
Customer Service Representative
Cochin
FULL TIME
August 31, 2024
The Customer Service Representative will interact with customers to address their inquiries, resolve issues, and provide information about the company’s products and services.
- Respond to Customer Inquiries: Answer incoming customer calls, emails, or chats and respond to their queries effectively.
- Problem Resolution: Identify customer issues, troubleshoot, and provide solutions or escalate as necessary to resolve them.
- Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.
- Record Keeping: Document customer interactions, including details of inquiries, complaints, and resolutions.
- Follow-Up: Ensure timely follow-up with customers to ensure their issues have been resolved satisfactorily.
_ Benefits - Incentives _
Job Type: Full-time
Education:
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
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