India Job Openings
Zithara.AI
Customer Success Specialist
Hyderābād
FULL TIME
August 31, 2024
Zithara.AI is India's leading Martech software purpose- built for Offline first retailers.
About you:
The Customer Success manager is one of the important roles in the company, working closely with the clients and founders of various businesses.
Location: Hyderabad
Key Responsibilities :
- Act as a product advisor to our clients working towards achieving their business goals and success metrics.
- Ability to manage client relationships and expectations Goal-oriented and data-driven to actively track usage performance and drive metrics like CAC, CSAT, NPS, Adoption and Usage for clients.
- Analyze customer data to improve the end-user experience Collecting product feedback and conveying ideas for improvement to our technical teams.
- Gather product feedback/features that can help define the product roadmap Educate the clients about the working of the Business On Bot’s Dashboard, reporting structure, and other relevant features.
- Drive product adoption with an ability to Cross Sell/Up Sell
What makes you a good fit :
- 2+ years of experience in Customer Success in Saa S
- Good product thinking is a mandatory
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Strong negotiation, communication and presentation skills
- Demonstrates a deep understanding of customer’s concerns and thoughts regarding the use of products
- Analytical and data-driven with ability to work with multiple stakeholders.
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