Company Description
Snapmint, headquartered in Mumbai, is India's leading zero-cost EMI app, focusing on providing credit access to 300 million Indians without credit cards. The company acquired its NBFC license from the Reserve Bank of India in 2019 to democratize Zero Cost EMI shopping, especially for Gen Z online shoppers. Snapmint has partnered with over 700 consumer brands and introduced a mobile app with nearly 25 million downloads.
Role Description
This is a full-time on-site role for a Caller at Snapmint in Mumbai. The Caller will be responsible for making calls to customers, handling inquiries, resolving issues, and providing exceptional customer service. They will also assist in data entry tasks and maintaining accurate records of customer interactions.
Key Responsibilities:

• Handling inbound & outbound calls - Provide Information On Shipping And Delivery Services.
• Excellent communications with professionalism & call etiquette.
• Knowledge of MS Office & a good typing speed.
• Tracking daily dispatched shipments to ensure all shipments are getting delivered on a given TAT
• Tracking and reporting delayed shipments with reasons
• Helping customers/callers with our product-related queries / complaints.
• Communicating with logistic vendors to close maximum waybill numbers
• Liaising with Couriers / Merchants to ensure timely closure of escalations.
• Maintain Customer Records And Manage Database

Experience - 0.6-2 yrs
Location- Andheri West, Mumbai
6 day week, Sundays off
WFO
Interested Candidates can fill the form link given below-
https://forms.gle/vv Tu GB8BWyhka EKs5
Job Types: Full-time, Permanent
Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person
Expected Start Date: 09/09/2024