India Job Openings

Wipro Limited

Techno Functional Consultant

Bengaluru

September 6, 2024

  • Bengaluru, India
  • Tech Hiring
  • 3087519
Job Description


Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution


Do



Responsibilities:

  • Provide day-to-day support for SAP Group Reporting, SAP Analytics Cloud, Analysis for Office and SAP HANA modeling systems, addressing user issues and ensuring system stability
  • Troubleshoot and resolve functional issues in a timely manner to minimize business disruptions
  • Collaborate with end-users to understand their needs and optimize existing processes
  • Perform system monitoring and take proactive measures to prevent and mitigate system issues
  • Create and maintain comprehensive documentation of support processes, configurations, and issue resolutions
  • Collaborate with business stakeholders to gather and document requirements for new requirements
  • Develop and execute tests for SAP Group Reporting and SAP Analytics Cloud solutions, including unit testing, integration testing, and user acceptance testing
  • Identify and rectify defects and issues discovered during the testing phases
  • Collaborate with cross-functional teams to ensure successful testing and deployment of SAP solutions
  • Participate in change management processes, including creating change requests, doing impact analysis, and coordination of changes with relevant stakeholders
  • Support the deployment of SAP system updates, patches, and enhancements, ensuring minimal downtime and disruptions by coordinating with our other SAP professionals
  • Collaborate with project teams to assess and implement requested changes and enhancements.


Bridging the gap between project and support teams through techno-functional expertise
For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
Support the solutioning team from architectural design, coding, testing and implementation
Understand the functional design as well as technical design and architecture to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon the implementation methodology
Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
Support on-site manager with the necessary details wrt any change and off-site support
Skill upgradation and competency building
Clear wipro exams and internal certifications from time to time to upgrade the skills
Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
Write papers, articles, case studies and publish them on the intranet


Stakeholder Interaction



Stakeholder Type
Stakeholder Identification
Purpose of Interaction

Internal
Lead Consultant
Reporting & updates

Onsite Project Manager/ Project Teams
To provide off-site support and inputs as per client requirements

External
Clients
For solutioning and provide support


Display



Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
    • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
    • Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master


Competency Levels

Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert
Applies the competency in all situations and is serves as a guide to others as well.

Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.


  • Behavioral Competencies
    • Formulation & Prioritization
    • Innovation
    • Managing Complexity
    • Client centricity
    • Execution Excellence
    • Passion for Results


Deliver



No.
Performance Parameter
Measure

1.
Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

2.
Automation
Process optimization, reduction in process/ steps, reduction in no. of tickets raised

3.
Skill upgradation
# of trainings & certifications completed, # of papers, articles written in a quarter


SAP Financial Accounting & Controlling

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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