A Day in the Life:

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and deliver program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers’ needs and determine the feasibility of requests and restrictions that may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and apply agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and present policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serve as a program resource to staff, other agency personnel, public and private business partners, and the public.
• May be required to prepare and provide testimony as a witness during administrative hearings.
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.

What You'll Need for Success:

• Five (5) years of experience in accounting, fiscal management, procurement, auditing, business administration or a bachelor’s degree and one (1) year of full-time experience
• Specialized knowledge of program area, including pertinent rules, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the public.
• Ability to research, investigate and analyze specific topics related to the program.
• Effective communication skills.
• Ability to maintain the strictest confidentiality.
• Considerable knowledge of and ability to apply appropriate federal regulations, state policies and procedures, federal and state laws, and guidelines.
• Considerable knowledge of computers and related software such as Excel, Microsoft Word.
• Ability to effectively prioritize work and complete multiple tasks concurrently.