The Core Objectives:
- Operational Support: Provide exceptional operational support to Account Managers, assisting them in resolving issues promptly and ensuring a seamless experience for our commercial merchants.
- Market Research: Conduct in-depth market research to gather insights into industry trends, competitor activities, and emerging opportunities. Translate this research into actionable recommendations for our clients.
- Operational Excellence: Collaborate with cross-functional teams to identify and implement process improvements that enhance operational excellence, efficiency, and customer satisfaction.
Essential Experience / Criteria:
- Customer-Centric: A strong commitment to providing outstanding customer service and support to our commercial merchants.
- Analytical Skills: Demonstrated ability to analyze data and market trends, deriving meaningful insights to drive decision-making.
- Communication: Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
Desirable Experience / Criteria:
- Previous Experience: Fresh graduates are welcome to apply! Experience in account management, customer support, or a related field in the commercial merchant industry.
- Market Knowledge: Familiarity with the commercial merchant landscape, including industry players, challenges, and opportunities.
- Microsoft Office/ Google Workspace: Experience with Ms Office and Google Workspace is desired.
Location:
This assignment will be based at South Quarter.
Jenis Pekerjaan: Kontrak