Role & Responsibilities
Supervise Archiving Resources in Daily Operations:

• Assign and prioritize tasks for Archiving runner.
• Ensure adherence to standard operating procedures (SOPs).
• Conduct regular performance reviews and provide feedback to Archiving
• runner.

Monitor Achievement of SLA:

• Track and report on key performance indicators (KPIs) related to archiving operations.
• Identify and address any bottlenecks or delays in the archiving process.
• Conduct regular SLA review meetings with stakeholders to ensure targets are met.

Manage Users' Complaints, Questions, and Feedback:

• Implement and manage a ticketing system for handling user issues and requests.
• Communicate regularly with users to gather feedback and provide updates on issues.
• Escalate unresolved issues to higher management when necessary.

Advise on Improvements for the Archiving Resources:

• Conduct root cause analysis on recurring issues and propose solutions.
• Implement continuous improvement initiatives and industry best practices.
• Provide ongoing training and development programs for Archiving runner.

Coordinate with IT and Other Departments:

• Ensure the proper functioning of the e-arsip system and related tools.
• Collaborate with IT to resolve technical issues that may impact archiving operations.
• Work with other departments to ensure shared service operations align with overall business goals.

Data Management and Reporting:

• Maintain accurate and up-to-date records of all archiving operations.
• Generate and analyze reports on operational efficiency and SLA compliance.
• Ensure that all data management practices meet security and regulatory standards.

Requirements
Education and Experience:

• Bachelor’s degree in technology information/management information system, Information Management, Business Administratioor related field.
• Minimum of 2 years of experience in data archiving, records management, document controlling or backup administration a similar role. E.g. Storage and warehouse Document, logistics.
• Proven experience in managing teams and overseeing daily operations.

Skills and Competencies:

• Strong understanding of archiving processes, SOPs, and SLA management.
• Excellent leadership and team management skills.
• Proficient in data management and reporting tools.
• Strong analytical skills and the ability to identify and resolve operational issues.
• Experience with ticketing systems and user management.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to work collaboratively with IT and other departments.
• Techno archiving

Technical Skills:

• Proficiency in using ERP (SAP) systems or other electronic archiving tools.
• Familiarity with IT collaboration tools and data security practices.

Personal Attributes:

• Detail-oriented with a focus on accuracy and compliance.
• Proactive problem-solver with a continuous improvement mindset.
• Ability to work under pressure and meet tight deadlines.

Job Type: Contract
Application Question(s):

• Apakah terbiasa dengan SAP atau tools perngarsipan?
• Apakah berbahasa Inggris aktif?

Education:

• S1 (Preferred)

Experience:

• Archiving: 2 years (Preferred)

Language:

• English (Preferred)