Indonesia Job Openings
PT SPC
CS Team Leader - Customer Service Frontliner - Jakarta
Depok
CONTRACT
November 25, 2024
- Supervise for day-to- day Driver Center Operation, and assisting The Manager and
- Assistance Manager with managerial and administrative functions.
- To achieve satisfactory Partners and Consumers experience during visit to Driver Centre.
- - Manage and Supervise day-to- day operations at Driver Centre.
- - Achieve OKRs ( Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required )
- - Monitor quality performance and Service Level Agreement (SLA).
- - Hold Responsible to achieve sales target (daily, weekly, monthly), i.e Kios Acquisition, Mitra Premium Acquisition, Kios Transaction, Kios Revenue, etc.
- - Maintain First Call Resolution (FCR) for all transactions.
- - Support Project from all verticals i.e Promotions, Selling attribute, etc.
- - Maintain high Driver Center standards and conditions and foster a positive environment.
- - Lead & Maintain knowledge of all Team member S, Evaluating Team performance, providing feedback, Briefing Team
- - Provide Daily, Weekly and Monthly reports regarding operations and productivity.
- - Formulates recommendations and provides feedback to management regarding operational policies and procedures.
- - Assist in managing the security and safety of the branch, by analysing security and safety policies and procedures. Alerts Team of any changes.
- - Maintain control over audit procedures to ensure compliance with control. If weaknesses are identified, report them to Manager & Assistant Manager GDC.
- - Hold responsibility for tools and systems.
- - Hold responsibility for auditing all Team members, including fraud issues, etc.
- - Resolves Partners and Consumers problems and Team member complaints as needed.
- - Involve in Driver Center Agent Interview with Manager/Assistant Manager.
- - Responsible & monitor administrative function : Reconciliation Lost & Found, Cash Advance, Rental Office, Electricity Bills, etc.
- - Performs other various duties as assigned
- - Bachelors Degree
- - 2-3 years experiences in lead CS Team
- - Excellent verbal and written communication skills
- - Strong Customer Service Skills
- - Sales Skills
- - Leadership Skills
- - Human Resource Management Skills
- - Basic Computer Skills
- - Results Driven Attitude
- - Attention to Detail
- - Ability to motivate Team members
- - Ability to supervise multi-functional tasks
- - Ability to handle confidential /sensitive information in a professional manner
Panjang kontrak: 6 bulan
Pengalaman:
- Team Leader Customer Service Offline: 2 tahun (Diwajibkan)
New Job Alerts
PT SpanSet Indonesia
Sales LLC Lifting Load Control
Jakarta
FULL TIME
November 26, 2024
View Job Description
PT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX Jakarta Barat
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT Bank KB Bukopin Tbk
Relationship Manager SME (RM SME SEMARANG)
Semarang
November 26, 2024
View Job DescriptionLooking for similar job?
PT SIMGROUP (SOURCING HO)
TEAM LEADER KENDARI-KONSEL
Kendari
CONTRACT
August 30, 2024
View Job DescriptionPT SIMGROUP (SOURCING HO)
TEAM LEADER SALES KENDARI-KONAWE
Kendari
CONTRACT
August 30, 2024
View Job DescriptionGaruda Wisnu Kencana (GWK) Cultural Park
Guest Relation Team Leader (GWK, Bali)
Kuta
FULL TIME
August 30, 2024
View Job DescriptionSee What’s New: PT SPC Job Opportunities
PT SPC
CS Team Leader - Customer Service Frontliner - Jakarta
Depok
CONTRACT
November 25, 2024
View Job DescriptionPT SPC
Fulfillment Admin (Admin Gudang)
Malang
FULL TIME & CONTRACT
November 25, 2024
View Job DescriptionPT SPC
MEKANIK/TEKNISI (Bengkel MOBIL).
Medan
FULL TIME & CONTRACT
November 25, 2024
View Job DescriptionPT SPC
Sales Officer Channeling - Makassar(Sulawesi Selatan)
Makassar
CONTRACT
November 19, 2024
View Job DescriptionNew Job Alerts
PT SpanSet Indonesia
Sales LLC Lifting Load Control
Jakarta
FULL TIME
November 26, 2024
View Job Description
PT. Delamibrands Kharisma Busana
SPG Event Natal EXECUTIVE COLORBOX Jakarta Barat
Jakarta
CONTRACT
November 26, 2024
View Job Description
PT Bank KB Bukopin Tbk
Relationship Manager SME (RM SME SEMARANG)
Semarang
November 26, 2024
View Job Description