Indonesia Job Openings
PT SPC
Team Leader Customer Service Operation - Jakarta
Depok
CONTRACT
November 26, 2024
- Supervise for day-to-day driver center operation, and assist manager and assistant manager with managerial and administrative functions.
- To achieve satisfactory Partners and Consumers experience during a visit to driver centre.
- Manage and Supervise day-to-day operations at driver centre.
- Achieve OKRs, such as Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required.
- Monitor quality performance and Service Level Agreement (SLA).
- Hold Responsible to achieve sales target (daily, weekly, monthly).
- Maintain knowledge of all Team members related by functions, cross functions to ensure all Team members can deliver good service to Partners and Consumers.
- Evaluating Team performance and providing feedback to team members.
- Formulates recommendations and provides feedback to management regarding operational policies and procedures.
- Assist in managing the security and safety of the branch.
- Maintain control over audit procedures to ensure compliance with control.
- Resolves Partners and Consumers' problems and Team member complaints as needed.
- Bachelors Degree
- 2-3 years of experiences in Lead team of Customer Service / CS Frontliner / Call Center
- Excellent verbal and written communication skills
- Strong Customer Service & Sales Skills
- Leadership Skills
- Results Driven Attitude
- Attention to Detail
- Ability to motivate team members
- Ability to supervise multi-functional tasks
- Ability to do administrative job, and support branch operation
Panjang kontrak: 6 bulan
Pengalaman:
- Team Leader Customer Service Offline: 2 tahun (Diwajibkan)
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