Indonesia Job Openings
PT SPC
Team Leader Customer Service Operation - Jakarta
Depok
CONTRACT
November 26, 2024
- Supervise for day-to-day driver center operation, and assist manager and assistant manager with managerial and administrative functions.
- To achieve satisfactory Partners and Consumers experience during a visit to driver centre.
- Manage and Supervise day-to-day operations at driver centre.
- Achieve OKRs, such as Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required.
- Monitor quality performance and Service Level Agreement (SLA).
- Hold Responsible to achieve sales target (daily, weekly, monthly).
- Maintain knowledge of all Team members related by functions, cross functions to ensure all Team members can deliver good service to Partners and Consumers.
- Evaluating Team performance and providing feedback to team members.
- Formulates recommendations and provides feedback to management regarding operational policies and procedures.
- Assist in managing the security and safety of the branch.
- Maintain control over audit procedures to ensure compliance with control.
- Resolves Partners and Consumers' problems and Team member complaints as needed.
- Bachelors Degree
- 2-3 years of experiences in Lead team of Customer Service / CS Frontliner / Call Center
- Excellent verbal and written communication skills
- Strong Customer Service & Sales Skills
- Leadership Skills
- Results Driven Attitude
- Attention to Detail
- Ability to motivate team members
- Ability to supervise multi-functional tasks
- Ability to do administrative job, and support branch operation
Panjang kontrak: 6 bulan
Pengalaman:
- Team Leader Customer Service Offline: 2 tahun (Diwajibkan)
New Job Alerts
Hotel Majapahit Surabaya
F&B Director / Manager
Surabaya
CONTRACT
November 26, 2024
View Job Description
PT BFI Finance Indonesia Tbk
Graphic Designer & Content Specialist
Tangerang
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
PT Amazon Web Services Indonesia
Solutions Architect, Startups ASEAN SA Team
Jakarta
FULL TIME
October 14, 2024
View Job Description
PT. Solusindo Bintang Pratama
Sales Koordinator (Team Leader) area Semarang
Semarang
FULL TIME & CONTRACT
October 14, 2024
View Job DescriptionPT Personel Alih Daya Tbk (PERSADA)
Sales Team Leader (Wilayah Bogor)
Bogor
FULL TIME & CONTRACT
October 16, 2024
View Job DescriptionSee What’s New: PT SPC Job Opportunities
PT SPC
Team Leader Customer Service Operation - Jakarta
Depok
CONTRACT
November 26, 2024
View Job DescriptionPT SPC
CS Team Leader - Customer Service Frontliner - Jakarta
Depok
CONTRACT
November 25, 2024
View Job DescriptionPT SPC
MEKANIK/TEKNISI (Bengkel MOBIL).
Medan
FULL TIME & CONTRACT
November 25, 2024
View Job DescriptionPT SPC
Fulfillment Admin (Admin Gudang)
Malang
FULL TIME & CONTRACT
November 25, 2024
View Job DescriptionNew Job Alerts
Hotel Majapahit Surabaya
F&B Director / Manager
Surabaya
CONTRACT
November 26, 2024
View Job Description
PT BFI Finance Indonesia Tbk
Graphic Designer & Content Specialist
Tangerang
FULL TIME
November 26, 2024
View Job Description