Indonesia Job Openings
PT SPC
Customer Care Incident Respond (for Psychology graduated) - Jakarta
Jakarta
FULL TIME & CONTRACT
September 18, 2024
- S1 Psychology with minimum 2.75 GPA (fresh grad with passion in customer care are welcome to apply)
- English & Bahasa proficiency with both clear articulation and written are mandatory.
- Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian - activity would be an advantage.
- Excited with Customer Service role,
- Accustomed in working with target and in a fast-pace environment
- Typing skills minimum 50 WPM with minimum accuracy 90%
- Attention to details are very important.
- Basic of MS Excel
- Smiley voice intonation, clear articulation, accustomed in direct communication with people, and familiar to operate and answer comment using social media (ex: chat), at least candidate has Socmed account
- Willing to work in shifting mode/schedule.
- Vaccinated minimum 2 doses
Assist in handling and completion of critical and urgent reports such as accidents, murders, harrashments, food poisoning, other important and urgent cases with sharp problem solving analysis, excellent interpersonal communication.
Job Scopes:
- Customer Service to join with the Incident Response (IR) Team, specifically to support in staying ahead of any risk that might occur during the incident.
- The role will keep the team up-to-date with data and information from the front lines to help gauge impact and visibility, in ensuring the right responders are involved, escalation processes are adhered to, etc.
- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues
- Perform ad-hoc tasks as required by the team to improve overall business
- Perform administrative tasks involving partner's account
Contract length: 12 months
Application Question(s):
- This Job requires a Bachelors of Psychology graduated. Only candidate on specification will be processed to this job.
- S1 (Preferred)
- Customer Service: 1 year (Preferred)
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