Indonesia Job Openings
Heineken International B.V.
Customer Service Administrator
Jakarta
FULL TIME
October 22, 2024
Responsibilities:
- Create and record sales orders from enquiries on SAP and Glass RUN (Order Management System), ensuring the order process is fulfilled and recorded accurately.
- Identify and process customer claims related to Customer Service & Distribution activities, ensuring compliance and completely settled.
- Consolidate Breakages and CFR Deployment Report.
- Maintain Power BI report dashboard, Green Distribution, and Logistic Accural.
- Deliver a positive customer experience by responding quickly and providing early and clear information.
- Initiate improvement inputs to deliver best service to customers.
- Collaborate with sales, supply planning, warehouse, and transport officer to address customer needs and improve products or services.
- Minimum bachelor’s degree in a related field.
- At least 3 years of experience in manufacturing within the FMCG industry.
- Proficient in Microsoft Excel.
- Strong negotiation skills, excellent communication, and agile with a fast demand.
- Proficient in both oral and written English.
- Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at career.mbi@heineken.com (our official email only with the domain @heineken.com).
- By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at career.mbi@heineken.com.
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