Customer Service Coordinator

Functional area: Service

Country: Indonesia

City: Jakarta

Company name: PT Atlas Copco Indonesia

Date of posting: Oct 16, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Job description
1. Handling Service Contracts

• Preparing service contract intervention schedules
• Contact customer for tentative & fix schedule
• Ordering the required part to be arrive as per the Schedule in the contract
• Opening and closing service plan job
• Scheduling service plan job

2. Job Planning and Distribution

• Monitoring all jobs readiness for the respected area
• Update and informing jobs status for the respected area
• Contacting the customer to confirm that all required parts ready at customer
• Planning job intervention on respected area for the tentative and fix schedule
• Inform the customer regarding actual schedule for job interventions and make sure that machine ready for service before dispatching Technician

3. Customer communication care handling

Personal requierements

• Positive attitude
• Self motivated with a high level of responsibility and loyalty
• Demonstrate good communication skills on all levels - Task and Customer oriented
• Good analytical and problem solving skills
• Good organizational and time management skill

Educational and experiences requirements

• D3/S1 from any discipline/preferable technical
• Preferable have experiences and resh graduates are welcome and good communication with Mandarin will be an advantage

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.