Indonesia Job Openings
amIT Global Solution
IT Infra Support Engineer
Jakarta
CONTRACT
October 15, 2024
- Advanced Technical Support: Provide second-level support for escalated issues, including in-depth troubleshooting and problem-solving for hardware, software, and network-related incidents.
- Project Implementation: Participate in the planning and executing IT projects, ensuring successful deployment and integration of new technologies and systems.
- Service Improvement: Analyze recurring problems to identify root causes and implement permanent solutions to enhance service quality and user satisfaction.
- Training and Mentoring: Offer guidance and training to L1 support engineers and end-users, promoting best practices and knowledge sharing.
- Vendor Coordination: Liaise with external vendors and service providers to resolve complex issues and maintain service level agreements.
- Incident Management: Oversee the incident management process, ensuring timely resolution and communication with stakeholders.
- Documentation and Reporting: Maintain accurate documentation for system configurations, changes, and incident reports. Provide regular reports on incident trends and service performance.
- Experience in IT support, with a focus on on-site support services.
- Strong technical knowledge of IT infrastructure, including hardware, software, and network systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to interact effectively with team members and end-users.
- Relevant certifications in IT support and service management are preferred.
- Willing to WFO in East Jakarta
Period: 12 months
Location: East Jakarta
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
Pertanyaan Lamaran:
- What is your expected salary? (in gross)
- Are you confident in communicating in English?
- Are you willing to WFO in East Jakarta?
- S1 (Diutamakan)
- L1 Desktop Support: 2 tahun (Diwajibkan)
- On-site Support Services: 2 tahun (Diutamakan)
- IT Infrastructure Systems: 2 tahun (Diwajibkan)
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