Responsibilities

• Greet customers as they arrive and provide a friendly, welcoming atmosphere.
• Deliver excellent customer service and hospitality.
• Take food and beverage orders and ensure accuracy of customer requests.
• Upsell and cross-sell available products including retail and merchandise.
• Deliver food and drinks to tables in a timely and efficient manner.
• Ensure guests have everything they need, including utensils, napkins, and condiments.
• Communicate effectively with the kitchen staff and bar staff to ensure orders are prepared correctly and delivered promptly.
• Handle cash, EDC, QRIS, and other payment transactions.
• Answer customer questions and provide recommendations for menu items.
• Clear and clean tables after customers have finished their meals.
• Set up and organize tables and dining areas.
• Follow all safety and sanitation guidelines, including proper handling and storage of food and beverage products.

Requirements

• Hospitality high school diploma or equivalent.
• Previous experience as a waiter/waitress or in a customer service role preferred.
• Knowledge of food and beverage service techniques and etiquette.
• Familiar with POS systems and other computerized sales tools.
• Able to multitask and prioritize tasks effectively.
• Able to work effectively as part of a team.
• Excellent communication and interpersonal skills.
• Speak English at a conversational level.
• Ability to work in a fast-paced environment.
• Basic math skills and proficiency in operating cash registers.
• Flexibility to work varied shifts, including weekends and holidays.
• Able to join immediately.
• Currently living in Surabaya is preferred.

Job Type: Full-time
Experience:

• Restaurant/Banquet Server: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person