Luce SG
Batam, Indonesia
Rp. 7,250,000 - 8,750,000 Gross per month
We’re a Singapore-based service platform looking for a Travel Planner to join our team in Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.
The Company:
Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.
We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.
The Position: We’re looking for a Travel Planner
We are seeking an experienced and highly organized Travel Planner to join our team.
The ideal candidate will be responsible for managing all aspects of travel planning, including researching destinations, booking accommodations, and creating detailed itineraries.
This role requires a strong attention to detail, excellent communication skills, and a deep understanding of the travel industry.
Responsibilities:

• Develop personalized travel itineraries that cater to the client’s preferences, interests, and budget. Ensure all aspects of the trip are well-coordinated, from flights to accommodations to local experiences.
• Handle all travel bookings, including flights, hotels, car rentals, and activities. Ensure reservations are accurate and align with the client’s schedule.
• Provide clients with up-to-date information on destinations, including local attractions, dining options, cultural norms, and travel advisories.
• Work with airlines, hotels, travel agencies, and other vendors to secure the best rates and services. Negotiate contracts and manage relationships with key travel partners.
• Assist clients with obtaining necessary travel documents, such as visas, passports, and travel insurance. Ensure all documentation is accurate and up to date.
• Provide real-time support to clients during travel, addressing any issues such as flight cancellations, booking errors, or emergency situations. Arrange alternative plans as needed.
• Track travel expenses, provide cost estimates, and ensure travel arrangements stay within the client’s budget. Offer advice on cost-effective travel options without compromising on quality.
• Gather feedback from clients' post-travel to assess their satisfaction and make improvements for future trips.

Requirements and Skills:

• Proven experience in travel planning, ideally within a luxury or corporate environment.
• A bachelor's degree in hospitality, Travel Management, or a related field is preferred but not required.
• In-depth knowledge of global travel destinations, logistics, and industry trends.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and travel planning software.
• Ability to work independently, make decisions under pressure, and adapt to last-minute changes.
• Availability to accommodate urgent travel needs and work outside of standard business hours as required.
• Able to speak in Mandarin.

Note:

• Please attach your latest CV for an increased chance of success.
• Kindly check your Spam folder regularly in case our hiring test email ends up there.

Thank you!
Job Type: Full-time
Ability to commute/relocate:

• Batam: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Travel Planning: 1 year (Required)

Language:

• English (Required)
• Chinese (Required)