Job Purpose:
This is a role for a senior manager at Vice President level within Transfer Agency operational unit, reporting to the APAC functional head. The candidate will have people management and oversight responsibility.

The candidate is expected to be responsible for handling daily BAU activities including client and vendor servicing while managing an operational team in Indonesia. The candidate is also expected to maintain a close working relationship with its product & technology partners and operational team(s) in-country and in other Citi locations, while ensuring proper oversight of its in-country operational activities and/or other outsourced/offshored activities.

Job Background/ context:
The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The local team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational functions are executed by the local transfer agency unit, while other functions may be performed by Citi’s outsourced/offshored locations globally or with external vendors.

Indonesia TA is responsible for ensuring sufficient KRIs and MCAs are in place and ensuring that team deliverables such as management reports, billing, MIS and KPI metrics, internal risk review packs, are promptly delivered to external clients and internal stakeholders.

Key Responsibilities:
The candidate should have strong knowledge of the full trade cycle including other functions performed within the Transfer Agency operations, as well as the responsibilities of the Administrator and the Custodian. The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:

• Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management
  
• Transaction processing & investor servicing
  
• Cash & trade settlement processing
  
• Fund corporate action processing
  
• Asset-based and trade-based fee processing
  
• Reporting of shareholder trade activity to the fund accountant and fund custodian
  
• Bank account reconciliation
  
• Foreign exchange dealing & execution
  
• Periodic client, distributor & investor reporting
  

The candidate should also have experience in the following responsibilities of the Transfer Agent:

• Review of fund prospectuses, operating memorandums and key fund documentation
  
• Fund launches and implementation
  
• Client conversions
  
• Client change request management
  
• Client & vendor management
  
• Oversight and risk control management for domestic and outsourced functions
  
• Managing client due diligence visits
  
• Awareness of regulatory and industry change and how it impacts the business
  

Other Responsibilities:

• Oversee day-to-day operations of multiple teams and unit supervisors and ensure teams meet performance, service quality and service delivery expectations
  
• Manage staff resource allocation while assisting with the development and oversight of the budget
  
• Resolve complex and highly variable issues with significant departmental impact
  
• Oversee the volume, quality, integrity, timeliness and delivery of complex deliverables.
  
• Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken
  
• Develop and implement, policies and procedures and support a range of internal and external clients and ensure that essential procedures are followed and contribute to defining workflow standards
  
• Oversee performance of operational activities and define, develop, implement and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  
• Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements
  
• Conduct discovery and due diligence activities with clients to solve complex client queries
  
• Evaluate staff performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
  
• Contribute to the objectives of the Transfer Agency operations in the region and globally
  
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  

The following aspects of the role as a team manager are also important:
1. People Management:
This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.
2. Control Environment:
The candidate will be expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation.
3. Relationship and Network Building:
The candidate will also be expected to focus on building relationships with the Citi TA vendors and other Citi locations that perform tasks on behalf of Indonesia TA operations, with the clients and other business partners both internally and externally. The candidate will act as the Transfer Agency Single Point of Contact for the vendor and sites performing TA responsibilities on behalf of our clients for Indonesia and will require strong skill sets and experience in respect of:

• Acting as key relationship and escalation point for the vendors/other Citi locations across all TA functions, taking end-to-end responsibility for the TA relationship.
  
• Manage change with these business partners to ensure a controlled change environment
  
• Engage in proactive added-value communication with the vendors/other Citi locations, and conduct briefings within TA to build awareness across the teams.
  
• Understand the requirements of oversight and control of 3rd party outsourced functions and the importance of adhering to regulatory obligations.
  

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Job Family Group:
Operations - Transaction Services-
Job Family:
Cash Management-
Time Type:
Full time-
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