Your mission

THIS IS NOT A SALES OR ACCOUNTANT ROLE

Core Responsibilities:

• Responsible and accountable for the day-to-day management of clients activity
• Full project management of client campaigns: from set up, operations and full reporting
• Ensure client account objectives within company standards are achieved
• Continuously build and develop client relationships
• Respond to client requests in a timely manner
• Ensure full territory/call coverage within agreed client time frames
• Analyse reporting results and provide insights within agreed timeframes
• Ensuring both HO and field team are managed and motivated to delivery required results
• Manage the team effectively through the efficient use of all resources, systems, and procedures.
• Set clear expectations of what high performance looks like through reward and recognition and manage underperformance consistently.
• Manage budget allocation for each client activity to ensure revenue and margin targets are achieved
• Manage multiple clients closely ensuring all client KPI’s are met
• Actively demonstrate leadership and role model key competencies.
• Work closely with support services to including Finance, HR Recruitment & L&D and Marketing.
• Be Solution driven at all times
• Any other reasonable duties which may be required by management from time to time

This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staff levels.

Your profile

Qualifications and Skills required:

• At least 2-3 years’ experience in a similar role.
• Experience in retail/FMCG is essential
• Demonstrated ability to work under pressure and make deadlines.
• Demonstrates good judgment, approachable and professional, solid problem-solving skills, ability to handle multiple tasks, self-motivated, well organised.
• Strong leadership, excellent communicator, analytical focus, and excellent people management.
• Strong IT skills including high level ability in Excel & other Microsoft tools.
• Excellent interpersonal skills & ability to engage with internal and external stakeholders at all levels

INDHP2

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 28 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.