We are recruiting an Advanced Field Service Engineer to join our team in Ireland. You will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery.

Overview of the role

• Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.
• Responsible of the delivery of the support services to customers respecting global standards and processes.
• Understand customer needs and resolve issues through technical knowledge.
• Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.
• Focuses on Customer growth and development.
• Identifies service business opportunities in the customers’ installed base.

Principal Responsibilities

• Represents Honeywell in all customer interactions in a manner that is consistent with Honeywell values.
• Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
• Customer growth and development: Identifies and develops opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)

• 
  System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. Performs systems modification and upgrades (of different level of complexity according to job qualification)
• Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needs
• System diagnosis: Diagnosis and escalation for rectification of issues in application software.
• Quality of delivery: Deliver promptly against service request, respecting agreed timing
• Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
• Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
• On request of management participation in progress meetings with customers

Technical Skills & Specific Knowledge Required

• Awareness of electronic systems (installation/configuration/implementation)
• Understand the project life cycle from requirements to delivery
• Understanding the cost structure of service agreements and making appropriate cost-effective decisions
• Knowledge of project management skills: able to use project documentation
• English at proficient level (able to read, write and understand spoken English).
• Excellent interpersonal skills
• Excellent customer handling skills
• Ability to multi-task and prioritise work
• Self-motivated and able to work with minimum supervision
• Full Ireland Driving License

Education & Work Experience

• 10+ year of experience in field service engineering
• Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.
• Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.
• Minimum one Level 4 CEAT (or two Level 3 CEAT certification)

Additional Information

• JOB ID: HRD241644
• Category: Customer Experience
• Location: Centrepoint Business Park, Oak Road,Dublin,DUBLIN,D12 X884,Ireland
• Nonexempt