Innovate to solve the world's most important challenges

Customer Support Manager - CSM


As a Customer Support Manager - CSM at Honeywell, in Ireland, you will be responsible for Establish a management operating system utilizing salesforce.com with assigned Airline customers that includes regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates, promote portal/improvement initiatives), all cumulating in an improved Airline Customer Experience. This is a hybrid role, 3 + 2 days model.


Since the invention of autopilot in 1914, we’ve been a leader in innovation for the Air Travel industry. Today, thousands of Honeywell products are used in aircraft and airports around the world. Everyday 140,000 Honeywell air turbine starters bring to life commercial and military aircraft, industrial and marine equipment.


More sustainable travel, safer and more efficient flying and a focus on cutting-edge innovation.

We have been innovating and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources to causes around the world and encourage employee volunteerism. We are dedicated to the highest standard in everything we do!


Duties

• Establish and drive execution of Airline survey improvement plans and reliability initiative and accountable for communication and development of action plans as a result of Customer Effort Survey results.

• Ensure the Airline improvement plans translates into increased satisfaction on Boeing/Airbus OEM Industry Survey Results in the top quartile of all participating suppliers.

• Drive Customers to provide efficient order information through increased M2M, electronic ordering, etc to reduce potential encumbrance throughout the delivery process

• Develop a plan and execute sustained closure of Airline Service Requests to their established deadlines, ensuring an execution rate of > 95%.

• Lead Airline change management communication as it relates to business policies and systemic process changes.

A Job posting does not exist for this global job code, please work with your HRG to develop one Key skills and qualifications

• Bachelor's in Business, Engineering or related field and experience of 5 years in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management.

• Indirect influencing skills, within a large global organization requiring interaction across multiple countries.

• Ability to learn / utilize numerous applications (examples, Sales Force, SAP, Tableau, and other complex tool sets) primarily through self-training.

• Demonstrated partnering skills with key internal and external customers, Demonstrated strong bias for action and strong internal network.

• Ability to quickly adapt to differing management styles across multiple customer business teams with strong verbal and written communications skills and Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams.

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment

• Market specific training and ongoing personal development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!


#Future Shaper

Additional Information

• JOB ID: req461376
• Category: Customer Experience
• Location: 1 Windmill Lane,Dublin,DUBLIN,D02 F206,Ireland
• Exempt