• Lead the daily operations of multiple bars, ensuring all shifts run smoothly across Bow Street Distillery's bars, including Scullys, our private venue and off-site events.
• Efficiently manage bar inventory, place orders in a timely manner, and monitor stock levels to prevent shortages.
• Plan and create team rosters in advance to ensure adequate staffing levels during busy periods and events.
• Ensure all administrative tasks are completed efficiently, including daily reports, logs, and other operational documentation.

• Foster a positive and collaborative team culture by ensuring clear and open communication.
• Empower this close team to deliver a world class service and uphold our highest standards of excellence.
• Foster a culture of continuous learning by providing comprehensive training on delivering the best Jameson drinks.

• Conduct daily, weekly, and monthly team catch-ups and 1:1 meetings to communicate performance feedback, business updates, and important operational information.
• Engage with staff on the job to provide support, guidance, and hands-on leadership.
• Act as a point of contact between the team and senior management to relay important updates and business priorities.
• Oversee staff performance appraisals and offer constructive feedback to encourage personal and professional development.
• Develop a team of skilled, motivated individuals who work well together and support one another in achieving bar targets.
• Lead by example, ensuring the team upholds high standards of customer service and bar operations.
• Collaborate with colleagues across all our teams including the Visitor Experiences, to deliver an unforgettable brand experience.

• Utilise and manage office applications such as Microsoft Office, CORE, and SAP to streamline operations.
• Embrace and lead the use of technology for rostering, stock management, and financial reporting.
• Ensure all team members are trained and competent in using relevant software systems.

• Ensure all safety and security procedures are strictly followed, safeguarding both the team and the business.
• Be the bar’s champion for health and safety, conducting routine checks and ensuring a safe work environment for staff and customers alike.
• Promote a safety-first culture within the bar, regularly reviewing and updating safety protocols to maintain compliance with legal and company standards.

• Ensure the highest level of customer service is consistently delivered across all bars by creating memorable interactions with every visitor, ensuring their experience is world-class
• Live by Jameson’s values and behaviours, leading the team in creating memorable experiences for all guests.
• Address and resolve customer complaints effectively and in a timely manner, turning challenges into opportunities for improved service.

• Monitor bar performance in line with budgets and revenue targets, identifying areas for improvement and implementing solutions.
• Collaborate closely with the Marketing team to execute promotional campaigns and events that drive footfall and increase bar sales.
• Track performance of promotions, providing feedback to management and marketing on their success and areas for improvement.

• We seek a candidate who brings at least two years of operational management experience in a dynamic consumer-oriented setting. While experience within the drinks/hospitality sector is advantageous, it is not a prerequisite.
• A world class approach to service standards with a keen eye for detail.
• Approachable and professional management style, with a natural ability to foster an environment of collaboration and respect
• Strong ability to navigate team dynamics while also thriving independently.
• A great communicator, capable of engaging and inspiring groups of any size.
• Driven self-starter who shows initiative, problem solve and connects well with all sorts of people
• Proficient in HACCP, Licensing Laws and compliance.

• Daily lunch allowance: You won't go hungry!
• Profit share: An annual profit share scheme to reward your contribution to the company’s success.
• Product Allowance: An annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.
• Training: We offer full training on both our product and tours, so don't worry , we are committed to providing Product Knowledge training throughout the year..
• Health & Wellbeing: Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind.
• Charity Days: Up to 2 days paid leave every year to volunteer at a charity of their choice.

2024-11-30 2024-12-30