We are currently recruiting for a Café Assistant on a full time basis in our Tram Cafe located in The Tram Cafe- Wolfe tone Square, Jervis Street, Dublin 1.
The Café Assistant is responsible for supporting the day-to-day operations of the café, delivering outstanding customer service, maintaining cleanliness, and ensuring a welcoming environment for our guests.
Customer Service:

• Providing exceptional service by greeting customers with a friendly attitude.

• Efficiently handling customer orders and complaints, ensuring they are processed accurately and in a timely manner.

• Ensuring clear knowledge of all menu items, including allergens, pricing and promotions to assist with customers questions and queries.

• Using upselling techniques to increase sales opportunities by recommending additional items.

POS System Operation:

• Accurately handling cash and card transactions using the point of sale (POS) system.

• Balancing the till at the end of each shift by counting the cash.

Food and Beverage Preparation:

• Assisting in the preparation and presentation of food and beverages according to the café’s standards.

• Ensuring proper food labelling and storage of food items.

• Adhering strictly to Health & Safety procedures, including HACCP guidelines, to ensure a safe working environment and compliance with food safety regulations.

• Responsible for ensuring that all temperature checks are completed as required each day.

Cleaning and Maintenance:

• Keeping inside and outside work surfaces, customer tables, seating areas, customer and staff toilets clean and organized throughout the day

• Carrying out deep cleaning tasks for all café equipment and areas, including dishwashers, Merrychef, ice cream machine, bins, fridges, coffee machines, and bathrooms, ensuring all are kept maintained.

• Reporting any faults or issues of equipment to supervisor/manager

• Carrying out daily opening and closing shift responsibilities as per the scheduled roster.

Ordering & Stock Control:

• Responsible for internal kitchen ordering.

• Rotating and organising the stock on site.

Compliance:

• Complying with all company procedures and policies as outlined in the company handbook.

Additional Responsibilities:

• Any other tasks or duties reasonably requested by the Manager.

The Ideal Candidate

• Previous experience working in a cafe is an advantage.

• Barista experience is required.

· Excellent communication and interpersonal skills.
· Ability to work effectively in a team and handle a fast-paced environment.
· Attention to detail and willingness to learn new tasks.
· Ability to work as part of a team
· Ability to handle cash transactions and using a POS system.
· Flexibility to work varying shifts, including weekends and holidays.
Hold a valid permit to work in Ireland.
Job Types: Full-time, Part-time
Pay: €12.70 per hour
Expected hours: 25 – 35 per week
Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Are you able to commute to the Cafe's location?- Jervis Street, Dublin 1.

Experience:

• Barista: 1 year (required)

Work Location: In person