Ireland Job Openings

Avoca

Cafe Team Lead

Malahide

FULL TIME

October 24, 2024

Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the
same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-
winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.

We are looking for a Cafe Team Lead in our Avoca Malahide store.

This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.

Job Specification

The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.

Roles and Responsibilities

Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
Act as a brand guardian to ensure consistency across the breadth of our offering
Drive innovation, embrace change and support the team in the delivery of new concepts
Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
Full compliance with health & safety and Food Safety requirements throughout our
operations

Requirements

3 - 5 years' experience in a high-end customer facing retail business
Experienced barista
Highly organized with an ability to multi-task, priorities and work to tight deadlines
Must be strategic, commercial minded with a clear vision and a passion for retail
Excellent customer service skills - the ability to go "above and beyond"
Be a creative and innovative thinker
Be a teamwork champion
Flexibility - The nature of the business is dependent on customer service which requires
certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
may be in different areas of the store.

Why work with us?

We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

Pension Scheme
Professional Development
Employee Assistance Programme
Employee Share Purchase Plan
Employee Referral Bonus
Family Friendly Policies
Life Assurance Benefit
Cycle To Work Scheme
Health & Wellness Programmes

Avoca is an equal opportunities employer.

Skills:

Retail
Customer Service
Sales

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