Ireland Job Openings

Auxilion Ireland

Change Manager

Dublin

August 29, 2024

Dublin 12 & (Hybrid) Change Manager

The successful candidate will own the change management process in a dedicated role as Change and Problem Manager. Supporting CAB, proactive problem management.

The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.

What will the role involve:

Change Management:
Lead and coordinate the change management process across multiple IT workstreams, ensuring that changes are properly assessed, approved, and implemented with minimal disruption to services.
Conduct Pre CAB and CAB, ensuring that all changes align with the overall portfolio objectives and deliver agreed benefits.
Provide oversight of change-related issues, risks, prioritization, and communication, ensuring that all changes are managed in line with ITIL best practices.
Work with project management teams to ensure that change initiatives are effectively integrated into the overall project lifecycle.
Promote change management best practices across the organization, offering training and guidance to both technical and business teams.

Problem Management:
Manage the problem management process, ensuring that root causes of incidents are identified, documented, and resolved in a timely manner.
Conduct problem reviews and work with relevant teams to implement permanent fixes, reducing the likelihood of recurring incidents.
Maintain and update the problem management database, ensuring accurate tracking and reporting of problem resolution activities.
Escalate complex issues as necessary, ensuring that they receive appropriate attention and resolution.
Communication and Escalation:
Act as the primary point of contact for change and problem management escalations, ensuring that issues are resolved promptly and effectively.
Provide regular updates to senior management and stakeholders on the status of change and problem management activities.
Facilitate communication between technical teams, project management personnel, and business stakeholders to ensure alignment and transparency.
What skills will you have:

Strong understanding of ITIL-based change and problem management processes.
Ability to quickly ramp up in evolving and challenging technical environments.
Proficiency in using ITSM tools for managing change and problem records.

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