Work with the CEO and the leadership teams in both the General Insurance and People Solutions businesses in Ireland to ensure that financial goals are exceeded, customer service is delivered, operational risk is managed and all Lockton principles are adhered to.


The role will ensure compliance with all statutory and regulatory obligations across Lockton Insurance Broker’s Ireland’s (LIBI) existing operations.


Working with the leadership team supporting the development and articulation of LIBI’s strategic plan and act as the principal reporting channel for LIBI in respect of these strategic goals, budgeting, financial performance, and operational matters.


Providing a conduit between the division, wider Lockton COO community, existing London Shared Service functions, external advisors, and the business with a view to establishing consistency and best practices to support the division and business.


Key Short-Term Tasks and Responsibilities

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  Support the division and producers (revenue generators) with local client and prospecting activity, collaboration, and cross-selling opportunities across and outside of the LIBI..
• Build strong working relationships with the office principles and operations resource.
• Understand and take on responsibility for the LIBI’s operational processes.
• Support the development of the Operations Manager, working with them to embed the corporate operating principles and Lockton model office processes and controls

Medium Term and General Key Tasks and Responsibilities

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  Oversee and manage the division’s finance and operations team.

Continued roles and responsibilities -

• Responsibility for ensuring the budgeting process is conducted in an effective and timely manner for the division and that the results are effectively incorporated into the business plan, assisting IBA with managing aged debt profiles and premium collection.

• Responsible for monitoring financial performance and forecasting against budget, developing plans to take remedial action where appropriate.

• Responsible for understanding, accepting, and promoting the Lockton culture remaining consistent with the organisation’s philosophies and mission statement.

• Facilitate the sharing of best practice in financial and operational performance across the division.

• Responsible for the satisfactory resolution of disputes that may arise between Associates, business units, other offices or areas requiring an “arbiter”.

• Responsible, with the Business Unit leader and Ex Com, for recruiting, hiring and the induction of new recruits.

• Across the division assess and develop the operating unit’s productivity, effectiveness and performance in turn holding managers accountable for their individual operating units through established performance objectives, training, education, coaching and mentoring.

Candidate Profile -

• Ability to build and maintain good business relationships with clients, insurers, and Associates.

• Knowledge of the resources available within Lockton and how to source such services.

• Ability to identify developmental needs for Associates and to provide appropriate mentoring and coaching.

• Effective delegation as appropriate.

• Ability to communicate effectively and professionally both verbally and in writing with clients, insurers, and other associates.

• Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.

• Proven leadership and strong interpersonal and communication skills to interact with Associates at all levels.

• Ability to compile, analyse and interpret financial information and data to facilitate decision making.

• Proven problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.

• A thorough knowledge of Irish regulation and guidelines relating to the divisions client base (Commercial, Consumer and Individuals)

• A thorough understanding of and adherence to Lockton standards and procedures.

• Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction.

• Ability to interview effectively and hire prospective Associates.

• Professional and tactful negotiation and persuasion skills to achieve objectives.