Company: Flogas Ireland

Req ID: 7774

Salary: Negotiable

Location:Drogheda, IE, A92 T803

Contract Type: Permanent

Date Posted: 10 Oct 2024

Description:

• Lead, mentor, and manage a team of internal collection agents to achieve collection targets and maintain high performance standards.
• Develop and implement effective collection strategies to minimise overdue accounts and bad debt while ensuring compliance with regulatory requirements.
• Monitor and analyse collection activities to identify trends and opportunities for improving revenue protection and recovery rates.
• Maintain positive relationships with customers, addressing their concerns and queries related to outstanding balances in a professional and empathetic manner.
• Set performance targets for the collections team and regularly review their progress, providing feedback and support to achieve individual and team goals.
• Prepare regular reports on collection activities, performance metrics, and revenue recovery, presenting findings to senior management and recommending actionable insights.
• Continuously evaluate and improve collection processes, systems, and policies to enhance efficiency and effectiveness.
• Ensure all collection activities comply with relevant laws, regulations, and company policies, including data protection and privacy standards.
• Work closely with other departments, including customer service, finance, and sales, to align collection efforts with overall business objectives.

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Hybrid work options (role dependant)
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.