Ireland Job Openings

Castletroy Park Hotel

Conference & Banqueting Porter

PART TIME

November 18, 2024

PURPOSE OF THE JOB
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
MAIN RESPONSIBILITIES
  • Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
  • To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
  • To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
  • To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
  • To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
  • Notice board & Labelling of meeting rooms
  • Provide porterage to and from rooms
  • Organise and Serve the tea and coffee breaks for syndicate rooms.
  • Deliver messages to guest rooms and syndicate rooms.
  • Provide a friendly welcome to all guests
  • Be alert and security conscious at all times
  • Label all luggage and store as per procedures
  • Answering general queries and directing guests when required
  • Monitor set down area and keep as clear as possible
  • Set up and break down of meeting rooms
  • Maintenance of Conference & Banqueting equipment and facilities
  • Upkeep and cleaning of the syndicate rooms, ballroom, and conference areas on a daily basis.
  • Ability to use technological equipment
  • Assisting and moving furniture fittings when required.
  • To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.
  • To assist guests at all times.
  • To ensure all guest queries are handled promptly and efficiently.
  • To ensure initiative in relation to the speedy resolution of guests queries or problems.
  • To report on all guest feedback to a supervisor or manager.
  • To carry out departmental standards in accordance with the SOP Manual.
  • To ensure hotel standards are achieved at all times.
  • To provide support where necessary in other areas of the hotel.
Job Type: Part-time
Pay: €12.70-€13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • Flexitime
  • Food allowance
  • On-site parking
  • Wellness program
Ability to commute/relocate:
  • Castletroy, Castletroy, CO. Limerick V94 YOAN: reliably commute or plan to relocate before starting work (required)
Experience:
  • Hospitality: 1 year (required)
Language:
  • English Fluent (required)
Work authorisation:
  • Ireland (preferred)
Work Location: In person
Reference ID: C&BP18112024
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