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Castletroy Park Hotel
Conference & Banqueting Porter
PART TIME
November 18, 2024
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
MAIN RESPONSIBILITIES
- Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
- To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
- To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
- To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
- To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
- Notice board & Labelling of meeting rooms
- Provide porterage to and from rooms
- Organise and Serve the tea and coffee breaks for syndicate rooms.
- Deliver messages to guest rooms and syndicate rooms.
- Provide a friendly welcome to all guests
- Be alert and security conscious at all times
- Label all luggage and store as per procedures
- Answering general queries and directing guests when required
- Monitor set down area and keep as clear as possible
- Set up and break down of meeting rooms
- Maintenance of Conference & Banqueting equipment and facilities
- Upkeep and cleaning of the syndicate rooms, ballroom, and conference areas on a daily basis.
- Ability to use technological equipment
- Assisting and moving furniture fittings when required.
- To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.
- To assist guests at all times.
- To ensure all guest queries are handled promptly and efficiently.
- To ensure initiative in relation to the speedy resolution of guests queries or problems.
- To report on all guest feedback to a supervisor or manager.
- To carry out departmental standards in accordance with the SOP Manual.
- To ensure hotel standards are achieved at all times.
- To provide support where necessary in other areas of the hotel.
Pay: €12.70-€13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Flexitime
- Food allowance
- On-site parking
- Wellness program
- Castletroy, Castletroy, CO. Limerick V94 YOAN: reliably commute or plan to relocate before starting work (required)
- Hospitality: 1 year (required)
- English Fluent (required)
- Ireland (preferred)
Reference ID: C&BP18112024
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