Work model: Onsite (Dublin, Ireland)
Who we are
Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
About the role
As a Content Moderator you will be part of a rapidly growing multilingual team and will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project.

Main responsibilities:

• Engage with business, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate,
• Process and raise required requests/transactions and make sound decisions related to customer requirements,
• Follow all compliance and security measures relating to client data,
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets,
• Adhere to process norms and structure.

Requirements:

• Fluent English & Dutch
• General country specific knowledge for the country you will support,
• Eligibility to work in Ireland,
• Excellent verbal and written communication skills,
• Ability to work effectively in a dynamic and fast paced environment,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.

We offer:

• Performance based bonus scheme,
• Permanent contract,
• Rewards scheme,
• Private Medical Insurance,
• Life assurance,
• Competitive maternity benefits of 12 weeks paid Leave,
• Access to learning curriculums aligned to your skillset and preferences.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.