Permanent Position. Full Time. 39 hours per week on site.
JOB DESCRIPTION:
Egis Road and Tunnel Operation are recruiting for the role of Communications Administrator for our Motorway Operations Control Centre (MOCC) based at Dublin Tunnel.
The Control Room Administrator will be part of a team that monitors the motorway network, responding to incidents and being part of a communications hub for all stakeholders. The Motorway Operations Control Centre actively monitors the national motorway network through a wide range of CCTV systems as well as traffic management and incident response systems.
The role includes responsibility for administrative duties for the Motorway Operations Control Centre. This includes, but is not limited to, minor accident and incident responses for the National Road Network and call handling from our state-of-the-art control centre in Dublin City Centre.
JOB RESPONSIBILITIES:

• Handling communication from members of the public and responding in a professional manner.
• Handling inbound calls and processing all information received to distribute to relevant stakeholders.
• Professional communication including the use of social media, updating relevant websites and managing the Twitter account.
• Using multiple internal systems to log and track incidents.

OUR COMPANY:
Egis Road and Tunnel Operation Ireland (ERTO) is an Irish company established in 2005 and is part of Egis Projects Ireland. We manage Dublin Tunnel, Jack Lynch Tunnel in Cork and the Motorway Traffic Control Centre for Transport Infrastructure Ireland (TII). ERTO's prime responsibility is to manage all processes associated with the Operation and Maintenance of the Dublin Tunnel. This includes Toll Collection, Traffic Management, Tunnel Safety Management, Emergency and Contingency Planning, Equipment and Infrastructure Inspection and Maintenance.
ROLE REQUIREMENTS:

• 1-2 years call centre/sales/customer service experience.
• 1-2 years administration experience.
• Proficient in Microsoft Word, Excel, Power Point and Outlook (essential).
• Leaving Certificate.

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay

Schedule:

• Day shift

Job Type: Permanent
Pay: €34,000.00-€35,000.00 per year
Ability to commute/relocate:

• Ringsend, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Work Location: In person