Commercial Servicing Relationship Manager
Agency support not required for this role
About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and South East Asia, we employ over 3,500 people and have over €40bn in assets under management.
About this role:
The purpose of the Commercial Servicing Relationship Manager is to provide borrower management services across a portfolio of commercial loans in line with client Service Level Agreements (SLA’s). They will manage a Portfolio of Accounts within agreed mandates for the Portfolio Manager and seek resolutions via a number of work streams such as refinancing of debt, restructure of the facilities or sale of secured assets or enforcement of security.
Location: Shannon
Permanent/Full time
Key Responsibilities:
Portfolio Management

• Engage with borrowers, seek and assess financial information, develop a strategy for each case and negotiate a deal with the borrower
• Implement strategies, as directed by the portfolio manager, to maximise financial return for our clients
• Implement all daily account actions in accordance with various work-streams within set mandates and as instructed by the CRE Portfolio Manager.

Credit management

• Ensure correspondence is issued to customers in line with mandates and acceptance of terms approved by Portfolio Manager
• Monitor account performance and ensure ongoing collection of set repayments.

Analysis and Reporting

• Complete all ad-hoc, daily/ weekly/monthly reporting requests accurately and within the requested timeframe

Customer Service

• Provide an efficient service to both internal Clients and Borrowers ensuring that quality standards and customer service levels are maintained at an appropriately high level while achieving targets in terms of efficiency and volume

Key Performance Indicators:

• Progression of accounts along a set pipeline
• Cash collections, settlements
• Relevance, accuracy and timeliness of reports
• Call quality audits
• Customer feedback

Skills & Experience:

• Accredited Product Advisor (APA) (required) with commitment to completing QFA
• Third level business degree or similar qualification
• Qualified Financial Advisor (Desirable)
• Operations Experience in a Financial Services Environment
• Previous Collections and/or restructuring experience
• Strong organisational skills and an ability to manage your own work load
• Knowledge of relevant lending legislation and codes (Desirable)

Competencies:

• Collections
• Legal & Compliance
• IT Knowledge – General Use
• Accuracy & Quality
• Analytical Thinking
• Communication skills – Interpersonal and Written
• Customer Service and Commercial Awareness
• Influencing/Persuasion and Negotiation skills
• Organisational Skills
• Presentation Skills
• Team Working

Central Bank of Ireland Requirements:
Please note that this role is a Controlled Function (CF) role under the Central Bank of Ireland’s Fitness & Probity
Standards and has been classified as a CF3 and CF4. CF3 is giving of advice to a customer of the regulated financial service
provider. CF 4 is arranging a financial service for a customer of the regulated financial service provider.
Where you accept the offer of this role, prior to the appointment, you will be required to agree to abide by the Fitness &
Probity Standards and complete a Fitness & Probity Questionnaire. Due diligence checks will also be completed on your
qualifications and Continuous Professional Development (CPD).
Pepper is an equal opportunities employer
Role Profiles are subject to change in line with business needs.
For more information on this role email recruitment@peppergroup.ie
Job Types: Full-time, Permanent
Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Wellness program

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in CO. Clare, CO. Clare