Ireland Job Openings
permanent tsb
Customer Experience Champion- Dublin South Suburbs (Dundrum, Stillorgan, Ranelagh)
Dublin
FULL TIME
August 19, 2024
- Support in the day to day operation of customer service within the branch.
- Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system.
- Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
- QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
- If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
- Significant experience in financial services.
- Excellent knowledge of all retail finance product, processes and procedures.
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
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