The Watershed Group® is Ireland’s largest irish privately owned labelling, & packaging manufacturer with sites in Ireland and across Europe. The Group produces an industry leading range of innovative labelling solutions for the food, premium drinks, and pharma sectors, internationally. We have a strong focus on promoting sustainability in our industry and we are currently leading the way in promoting sustainable initiatives.
This is an exciting opportunity for a dynamic, ambitious candidate to work with many of Ireland’s and Europe’s leading brands. The Watershed Group is anxious to grow, promote & nurture talent within our organization and teams.
Customer Services administrator.
Due to continued expansion, we have an exciting new vacancy for a full-time customer services administrator at The Watershed Group’s HQ, Dublin.
We require a person who enjoys interacting with customers and who also has customer administration experience to join our Dublin team. This is a full time, permanent position for the candidate with the appropriate skills base and attitude. The successful candidate will have the opportunity to grow the role in a progressive company that focuses on a premium level of customer service. We work hard to create a great working environment where people feel valued. The role is Dublin based and offers a competitive salary with immediate effect.
The job spec.
· Liaise and build relationships with customers on a daily basis in a professional, prompt and courteous manner.
· Handle incoming customer emails & calls regarding account inquiries.
· Input customer orders on to our MIS system, Label Traxx
· Work with our technical and commercial teams to arrange customer estimates promptly.
· Liaise with our customer service manager to ensure all jobs are correctly planned &all parts are in place.
· Deal promptly with customer issues and liaise with management to find a prompt solution.
· Track orders from initial request to delivery.
The successful candidate should have:
· Excellent communication skills.
· Be a good team player and enjoy interacting in a dynamic office environment.
· A good understanding of an MIS system.
· A competent knowledge of Word, Excel, Outlook, and Power Point.
· Customer administration experience.
· Excellent attention to detail.
If you are that person and are looking to further your career within a dynamic industry and want to be a part of one of the fastest growing companies in Ireland, we are looking forward to hearing from you.
What you can expect
· A great and respectful working environment.
· Comprehensive training support
· Excellent opportunities for career progression
· Competitive salary
· Bright new office and production facility with proximity to shops and restaurants.
· On-site canteen with coffee machine provided.
· On-site bathroom with shower.
· On-site parking
Job Type: Permanent, Full-time
Schedule: - Monday to Friday – 9.00am – 5.00pm
Experience: Customer Service Administration experience with data inputting skills: 2 years (required)
Work Location: In person.
Job Type: Full-time
Work Location: In person