Ireland Job Openings

QuidelOrtho

Customer Service Specialist with German, Galway

Galway

FULL TIME

August 30, 2024

The Opportunity

Quidel Ortho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

This role can be filled either in our Business Support Centre in Galway, or in Prague. Both teams are multinational, highly skilled and provide professional customer service in different languages for the whole EMEA region. Teams are divided according to country or region they are supporting. In total we have enthusiastic individuals in our organization who are contributing to saving people's lives on a daily basis.

Your New Role:

Quidel Ortho is looking for an enthusiastic individual who wants to help others and make a difference. In our customer service team, you will get this chance every day, helping our customers to save lives of the patients. In this role you will be responsible for the customer portfolio in DACH (Germany, Austria, Switzerland) with the support of your team. This

Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people's lives? Would you enjoy participating in our exciting and full of fun team-building activities? If so, then you are definitely the right person for this role!

What you will be doing:

Communication via phone with distributors, distributor sales reps, end use customers
Inputting orders, providing regular and ad hoc reports to cross functional departments
Main contact person for field sales and inside sales
Processes credits and coordinates returns as needed
Assistance with coordinating shipment logistics if shipping product from multiple warehouses
Manages and maintains distributor and end use customer information (pricing, addresses, etc.)
Coordinates special approvals with customers (ex. Short dated product approval)
Research of customer inquiries such as proof of deliveries, miss-shipments, clerical duties (i.e. sending faxes, scanning, filing, etc.), provides future shipment dates, etc., processes credits, runs reports as needed.
Cooperation with Finance to set up new customer accounts in our ERP system.
Maintain and manage customer information forms, helping customers in completing new vendor set-up as needed.
Instrument tracking database in our ERP system for all new instrument and sales orders
Assistance to Technical Support in providing customer instrument updates on an as needed basis.

What you need to succeed:

Fluency in German and English is essential
Customer service experience, including order entry and order processing would be preferred
Strong communication and organizational skills, telephone skills/phone manner
Accuracy, attention to detail and excellent follow up skills
Ability to work calmly under pressure and to handle multiple tasks under tight time frames
Strong computer skills and the ability to quickly learn new programs and/or modifications to the existing system
Good time management skills
Ability to accept ownership and responsibility for meeting deadlines
Ability to handle time sensitive projects with short notice

What we offer:

Competitive salary
Additional company day off
International environment with culture evolving around our employees
Investment into professional evolution through Linked In Learning
Recognition and Referral Program
Employee Assistance Program
Opportunity to grow within the company
Benefits specific for Ireland include 22 days Holiday, annual Leave is incremented by 1 additional day after 1, 3 & 5 years of service, health Insurance, cover for employee, spouse, and dependents, pension up to 5% on a matching basis, long Term Disability.
Benefits specific for Prague include meal vouchers, transportation allowance, language courses, 3 sick days, 5 weeks of holidays, multisport card, benefit cards and more.

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