Clanwilliam is a leading provider of pharmacy and practice management software. Our technology and services are trusted by tens of thousands of users every day in practice management, pharmacy and other clinical settings all over Ireland and the UK.


Our vision is to enable the seamless flow of patient data by connecting primary and secondary healthcare software systems to enhance patient experiences. We work hard every day to achieve this by putting our customers at the centre of everything we do and partnering with key industry stakeholders to ensure our systems consistently exceed expectations.


Clanwilliam Ireland is a member of the Clanwilliam family of businesses.

Position:

Clanwilliam Ireland have an exciting opportunity for a Customer Trainer to join our growing team. This is an exciting new role for an experienced Customer Trainer to lead the execution of technical training programs for Pippo, our patient portal app. Pippo is an online patient booking portal that links directly to GP practice management systems. The successful candidate will be an all-rounder, travelling throughout the Irish region onboarding and training our customers as well as facilitating remote training. They will be target driven, passionate about customer experience and highly motivated and self-directed in their work. The successful candidate must have a road worthy car and a full clean driving licence. A car allowance will be provided in this role.


Responsibilities include but are not limited to:

• Develop a clear understanding of Pippo in order to train and onboard customers on all aspects of the system.
• Deliver customer training on-site in GP practices and on-line via MS Teams.
• Customer configuration of the system in keeping with the practice setup.
• Successfully on-boarding practices to use Pippo and digitise areas of the practice.
• Ensure that the highest level of communication is maintained with regard to customer queries, problems and complaints.
• Responsible for writing & updating training materials (manuals, training plans, other training materials).
• Reviewing existing clients training requirements and ensuring all new clients receive their training allocation.
• Make recommendations for future training developments of Pippo.
• Support client training events and related activities / initiatives.
• Oversee the scheduling of customer training.

Requirements:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

• Experience in customer training, preferably in a Saa S environment.
• A related Bachelor's degree in Education or similar.
• Track record in designing and executing successful training programs.
• Outstanding communication, presentation, and leadership skills.
• Sharp analytical and problem-solving skills.
• Ability to plan, multi-task and manage time effectively.
• Specific healthcare sector experience would be helpful but not essential.
• Driver's license and own vehicle.

Other information:

At Clanwilliam, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Paternity & Maternity benefits.
• Flexible working/work from home opportunities.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.
• Working abroad opportunities – 20 working days per year.

Clanwilliam is an equal opportunities employer.