The Role

Our Logistics and CX team serves as the direct link to our customers, providing an elevated customer care experience and ensuring that each Chupi piece is delivered safely, on time, and in perfect condition.

We are looking for a full-time CX/Logistics Associate to join this team. In this role, you will deliver best-in-class customer support, throughout pre- and post-purchase journeys and delivering the luxury experience our customers expect.

A customer-centric mindset is essential, as the customer is at the heart of everything we do at Chupi.

Attention to detail is vital for this role as you will also be responsible for quality control, ensuring every product dispatched meets the highest standards of packaging and presentation.

Additionally, you will play a key role in contributing to the accurate management of inventory movements within the company for which a highly organised approach to work will be required.

Key Responsibilities:

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  Provide an exceptional luxury experience for all customers across all CX channels, regardless of the nature of the query.
  

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  Resolve chat and email inquiries within agreed timeframes, maintaining alignment with our company ethos and values. Demonstrate empathy and attentiveness to ensure a positive experience for all customers.
  

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  Accurately record all customer touchpoints using the appropriate channels, ensuring consistency and clarity in support.
  

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  Stay up-to-date on product and organisational knowledge to effectively assist and educate customers.
  

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  Work towards individual and team KPIs that contribute to the company's strategic goals.
  

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  Accurately and timely pick, pack, and ship online, in app, and in store service orders to ensure prompt delivery.
  

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  Maintain accurate order administration for seamless communication of stock levels, order status, and delivery requirements across teams.
  

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  Manage the returns process from beginning to end, collaborating with Store, CX, and Production teams to ensure correct processing of returns.
  

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  Quality Control all orders from the pre-dispatch, cross-checking against customer orders to ensure accurate delivery preparation.
  

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  Collaborate with Production and Store teams to support the customer journey.
  

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  Contribute to the development of new processes to enhance team efficiency and participate in continuous improvement projects aimed at service enhancement.
  

Your profile

Chupi has revolutionised the diamond industry for the 21st century. As a sustainable jewellery company, we are a digital-first, borderless luxury brand, crafting every piece of heirloom jewellery in Ireland, within 100km of our Dublin Flagship Store and studio,

Our passion is for people, for their stories of love, pride, strength and solace, of friendship and family and the beautiful mess that life makes of all our plans.

Starting from a market stall, we've grown into a multinational company with exceptional expertise across luxury sales, marketing, and sustainable supply chains. Our team is ambitious, brilliant, and committed to our mission. We've built our business on a foundation of kindness, care, and constant learning, creating a community that supports and mentors one another, encouraging continuous innovation and improvement.

With the opening of our new flagship store in October 2023, our business continues to expand, serving customers in over 67 countries worldwide.

Why us?

Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing start-up, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Our Environmental Commitment
At Chupi, we are dedicated to creating a sustainable future. We recognise the importance of our environmental impact and strive to minimise it in every aspect of our business. From sourcing ethically and responsibly to implementing eco-friendly practices in our operations, we are committed to reducing waste and promoting a circular economy. We believe in the power of collaboration and invite all team members to contribute to our sustainability goals, ensuring that our legacy is one of care for both people and the planet.

What’s Next:
If you are interested in joining us in The Chupi CX and Logistics team, please apply by COB on Tuesday, October 29th.
Please attach your CV and a cover letter highlighting why you are the perfect fit for this role.

About us

Chupi has brought diamonds into the 21st century. For those who celebrate life’s most precious moments, Chupi delivers meaningful luxury, timeless treasures that tell stories of love, hope and everything in between, designed to be passed down for generations to come. Our vision is to transform the way people celebrate their most precious moments, creating a more beautiful tomorrow, and our mission is to do so through a focus on sustainability, innovation and master craftsmanship.

Starting from a market stall, we've grown into a multinational company with exceptional expertise across luxury sales, marketing, and sustainable supply chains. Our team is ambitious, brilliant, and committed to our mission. We've built our business on a foundation of kindness, care, and constant learning, creating a community that supports and mentors one another, encouraging continuous innovation and improvement.

We have taken our first steps into augmented reality with our in-house built virtual try-on tool, and we further expanded our virtual consultation experience for those customers who can’t visit our Dublin flagship store.
With the opening of our new flagship store in October 2023, our business continues to expand, serving customers in over 67 countries worldwide. And 2024 has a lot more in store; we are only beginning to scratch the surface of our global ambition.