Motor Distributors Limited, the exclusive importer and distributor of Mercedes-Benz, Smart and BYD in Ireland wishes to recruit a Deskside Support Engineer / Junior Systems Administrator to join our IT Department.
The Deskside Support Engineer / Junior Systems Administrator will be responsible for providing technical support to end-users and assisting in the maintenance, configuration, and reliable operation of computer systems and servers. This role requires a proactive individual who can troubleshoot and resolve issues efficiently while ensuring minimal disruption to business operations.
Key Duties & Responsibilities:
Technical Support:

• Provide deskside support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Assist with the setup, configuration, and maintenance of computer hardware and software.
• Perform software installations, updates, and patches as needed.
• Handle support requests through ticketing systems, ensuring timely resolution and user satisfaction.
• Monitor system performance, ensuring the reliability and availability of IT services.
• Support network infrastructure, including switches, routers, and wireless access points.

Documentation and Training:

• Maintain accurate records of support requests, resolutions, and IT assets.
• Create and update technical documentation, including user guides and troubleshooting manuals.
• Provide training and support to end-users to enhance their technical skills and reduce the frequency of support requests

Required Skills, Knowledge and Experience:
Required Qualifications:

• Minimum of 2 years of experience in IT support or systems administration.
• Proficiency in Windows operating systems.
• Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Certifications:

• Comp TIA A+
• Comp TIA Network+
• Relevant Microsoft Certifications in MS 365
• ITIL Foundation

Soft Skills:

• Strong customer service orientation.
• Ability to prioritize and manage multiple tasks effectively.
• Keen attention to detail and a proactive approach to problem-solving.
• Good interpersonal skills, capable of communicating technical concepts to non-technical users.

Work Environment:
Fast-paced, dynamic environment, this is an onsite role.
Collaborative team setting with opportunities to work on various IT projects.
Regular interactions with employees across different departments, providing a broad understanding of business operations.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: 281