Ireland Job Openings
CBRE
Engineering Operations Manager
Dublin
FULL TIME
August 27, 2024
- Support the Ops Director on day-to-day management of EMEA contract.
- Day to day support with multiple client base across EMEA.
- Provide positive team leadership to promote “one team” principles.
- Subject matter expert for the Customer Service & Quality strategy and service delivery for the account
Key Accountabilities
- Responsible for the financial management as directed by Ops Director
- Responsible for identifying and delivering opportunities to drive up revenue through assignment and project works.
- Responsible for ensuring the Facilities teams and suppliers understand and deliver FM services to contracted service levels for the EMEA sites.
- Overall responsibility for ensuring the facilities team and suppliers is adhering to the QSHE standards and process when delivering services to the sites.
- Management of suppliers utilizing key performance indicators and supplier performance management
- Responsible for ensuring Critical Environment process are adhere with documentation kept up to date and accurate such as call out, escalation procedures, crisis management and BCP
- Overall responsibility for the FMP system for the operations delivery ensuring use on a day-to-day basis, review regular outputs with the facilities team and the site data remains up to date and accurate.
- Maintain regular contact with the Operation Director; advise on site issues, incidents, escalation, and complaints.
- Act as liaison for the any major projects for the sites to ensure a joined-up approach from projects and facilities.
- Responsible for team development through appraisal process, succession planning, training, and development plans by supporting the Operations Director
- 5 year experience managing customer focus environments or a degree equivalent qualification
- Management experience within the facilities management sector
- Commercial and Finance awareness
- People management skills and the ability to communicate at all levels.
- Excellent customer service and relationship building skills.
- Flexible and adaptable
- Creative thinker to develop new ideas and solutions to client issues.
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