• Translate the organisational strategy into local goals and objectives for the team, maintain an overall plan for achievement of these goals and report against progress.
• Conduct regular performance coaching conversations with your team of Underwriters and Underwriting Assistants who are responsible for delivering prompt and accurate online underwriting support to our broker partners.
• Work with key stakeholders to implement strategies to streamline communication and improve broker satisfaction with the online underwriting journey.
• Act as business owner for relevant service providers on behalf of the wider Operations area.
• Develop and execute strategic plans aimed at enhancing efficiency and quality within Enterprise Underwriting Operations.
• Stay informed about industry trends and best practices within Allianz Group to continuously improve service delivery and operational performance.
• Utilise appropriate tools and process improvement methodology to reduce manual tasks and enhance the quality and efficiency of support provided by the team.
• Create a feedback loop to gather input from team members and stakeholders on technology changes, using this information to make necessary adjustments and improvements.
• Implement robust quality assurance measures to maintain high standards of service delivery.
• Adjudicate on escalated customer complaints and support the resolution of operational and systemic errors through identifying and addressing root causes

• Demonstrated ability to lead operational teams and manage people, processes and productivity
• Minimum of 5 years’ experience within the General insurance industry
• Relevant insurance qualification, preferably CIP
• Strong focus on understanding and improving broker satisfaction

• A proven track record of Customer Service delivery, against relevant KPI’s (e.g. service level agreements, targets and quality & productivity metrics)
• Experience with implementation of process improvement projects, including lean methodologies
• Proven experience in translating high-level organisational strategies into actionable team goals