• Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers
• Handle claims in line within Allianz’s claims handling requirements and regulatory requirements e.g. Consumer Protection Code, GDPR
• Manage daily work flow to ensure customer charters are met
• Interpret and establish policy cover
• Evaluate liability through desktop investigation and the instruction of external resources
• Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
• Negotiate settlement of claims directly with claimants and solicitors
• Handle litigation files that will require Court attendance for hearings, settlement and other consultations once you have the required experience
• Identify instances of potential fraud; escalate cases to the SIU team where appropriate
• Maintain effective internal and external relationships

• Previous experience handling a similar portfolio of Motor Injury claims . Alternatively hold at least 3 years Motor Damage experience
• CIP, Dip CII, Grandfathered or ACII qualification.
• Proven track record of excellent customer service delivery and strong communication skills
• Understanding of technical claims processes and procedures

• Third level qualification.