Key Responsibilities:

• Food Safety Management: Oversee food safety operations, ensuring compliance with HACCP, food safety regulations, and ISO 22000. Ensure that all records are meticulously maintained, adopting a continuous improvement approach.
• ISO 22000 Maintenance: Manage and maintain The Lunch Bag’s ISO 22000 Food Safety Management system, ensuring that it evolves with the company's growth and industry advancements.
• Supplier Approval & Risk Assessments: Lead the approval process for suppliers, manage product specifications, and conduct risk assessments to ensure product safety and compliance.
• Customer Complaints Management: Investigate and address all customer complaints, implementing corrective and preventative actions to resolve issues and improve processes.
• Food Safety Culture: Foster a strong food safety culture across the company, encouraging awareness, accountability, and best practices at all levels.
• Support Operations Team: Work closely with the operations team to ensure compliance with Standard Operating Procedures (SOPs) and provide guidance to meet food safety and quality standards.
• Regulatory Liaison: Serve as the key contact with regulatory authorities, ensuring full compliance with all food safety and quality regulations relevant to our in-school meal services.
• Monitor Food Safety Metrics: Track and report on key food safety metrics to demonstrate compliance and identify areas for continuous improvement.

The Ideal Candidate:

• Degree in Food Science or an equivalent discipline.
• Proven experience as a Quality Assurance (QA) Manager in the food industry, or a background that has prepared you to step into a managerial role.
• Hands-on experience with food safety standards implementation and management.
• Strong communication skills with the ability to build positive working relationships across teams.
• Self-motivated, results-driven, and able to work well under pressure in a fast-paced environment.
• A passion for continuous improvement and maintaining the highest standards of food safety.