The Powerscourt Hotel, Resort & Spa is currently recruiting for a Receptionist who is highly motivated, well organised and passionate in delivering memorable experiences to join our Front of House team.
This role offers a competitive rate of pay ongoing training and complimentary transport to and from Bray Dart Station.
About Powerscourt Hotel Resort & Spa:
Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel our vision is to create extraordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well known, high profile Hotel’s throughout Ireland and operate under the Marriott International, Autograph Collection.
About the role:
The receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
Ideally, the candidate will have at least one years’ experience working within a Hotel’s Reception. Opera PMS system knowledge and previous working experience within Marriott, whilst not essential, will be of advantage. The candidate should also demonstrate an excellent command of the English language, both written and oral. Handle all guest opportunities by following the guidelines and ensuring guest satisfaction. Ensuring to greet to all guests throughout areas of the property.
Attends to immediate needs of all guests upon arrival and follow through with their stay and departure.
Maintain complete knowledge of All Hotel facilities/services, hours of operation, all guest room locations, bed types, Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Complete the departmental daily checklists.
The ideal candidate will possess:

• Strong command of the English Language
• Experience in hospitality would be beneficial but not essential.
• Perform check-in and check out at Reception.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work with Outlook, Opera, Hotels and Marriott systems.
• Ability to maintain Hotel’s standards, policies and procedures always.
• Maintain high concentration and make concise decisions, follow up where required.
• Maintain a high level of cleanliness in the department areas.
• Ability to work in a fast-paced busy environment.
• Handling of Lost & Found inquiries
• Ascertain caller's needs and comply with such to ensure caller's satisfaction.
• Enrol Guests into Marriott Loyalty program and assist all Bonvoy Marriott Members in House
• Other duties as required

Why join our team:

• Competitive Salary
• 5 days sick leave pay per year
• Additional leave in line with service after two years of service
• Monthly contribution towards employee’s Health and Wellbeing after two years of service
• Complimentary employee bus service to and from Bray Dart station daily
• Learning and Development with opportunities for career progression
• Employee Hotel Discounts for Marriott and MHL hotels.
• Complimentary Car Parking
• Meals while on duty
• Employee Recognition Awards
• Uniform provided and laundered

You will be contacted within 5 working days should your application be brought to the next stage of the recruitment process.
Job Type: Full-time
Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Flexitime
• Food allowance
• On-site parking
• Sick pay
• Wellness program

Schedule:

• 8 hour shift
• Weekend availability

Work authorisation:

• Ireland (required)

Work Location: In person