HSE / NTPF Assistant

Location: UPMC Kildare Hospital
Job type: Fixed Term
Overview of role:
Working closing with the HSE/NTPF Coordinator this role will be to co-ordinate the end to end of our HSE/NTPF referrals. This role will complement existing administration functions within the hospital and will ultimately result in greater patient satisfaction

Primary Duties and Responsibilities:

General
Logging receipt of NTPF referrals, ensuring all external hospital referrals match order numbers issued by the NTPF to UPMC Kildare Hospital.
Scanning all referrals to database and creating MRN in ISOFT and ensuring database is kept up to date at all times.
Communicate with patients where necessary.
Create and verify weekly reports to NTPF.
Following up with public hospitals on any referrals that have been omitted and or any extra patient information that may be required.
Monitoring of referrals to ensure all patients have a procedure date within the allotted timeframe.
Gathering all post procedure correspondence, scan to database and match it with invoices and return to referring hospital.
To efficiently manage the distribution and filing of patient’s charts in the hospital on a daily basis through the hospital patient management system and by continuous liaison with the ward, pre-assessment nurses, scheduling team, accounts, and consultant’s secretaries to ensure efficient chart management and distribution.
Liaise with consultant secretaries, referring hospitals and other external agencies.
To coordinate and issue medical discharge letters.
Be responsible for the preparation and administration of daily clinics including booking appointments, recording outcomes and recording DNA’s.
Scheduling outpatient clinics and theatre appointments within the hospital.
Be the point of contact for patient’s on clinic days.
Act as a liaison between clinical team and patients.
Provide cover on the reception desk, delivering an excellent patient experience to all our patients and stakeholders both internally and externally.
Provide cover for admissions ensuring the smooth running and admission of all patients attending the admissions, desk daily.
To provide cover for medical records, efficiently manage the distribution and filing of patients' charts in the hospital on a daily basis through the hospital patient management system and by continuous liaison with the ward, pre-assessment nurses.


Health & Safety
To uphold UPMC Kildare Hospital’s policy requirements in relation to Fire, Infection Control, Radiation Safety and Health and Safety at work regulations and to attend updates.
Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures.
To observe a general duty of care for the health, safety and well-being of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post.


Professional / Education
Contribute to service development through appropriate continuous education, research initiatives, keeping up to date with nursing literature, recent nursing research and new developments in nursing management, education and practice and attend staff study days as considered appropriate.
Provide support/advice to those engaging in continuous professional development in his/her area of responsibility
Participate in the identification, development and delivery of induction, education, training and development programmes for nursing and non-nursing staff.
Participate in in-service training, orientation programmes and appraisals of all nursing staff. Also, participate in nurse training programmes and any other programmes pertaining to future development in the hospital.
Provide support supervision and professional development of appropriate staff.
Engage in performance review processes including personal development planning e.g., by setting own and staff objectives and providing and receiving feedback.

Qualifications & Experience:
Eligible Criteria:
Must have a minimum of 1 years experience in a busy medical environment.
Have excellent administrative and organisational skills.
Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
The ability to work in a fast-paced customer-based environment.
An understanding of commitment to patient confidentiality.
Ability to work effectively within a multidisciplinary team.
Ability to work as part of team and own initiative.
Time management skills.
Strong IT Skills. Intermediate to advanced excel skills.
Desirable:
Experience in an acute hospital setting.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.